We stand behind every plant we ship.
At Tropical Plants of Florida, we’re serious about sending you healthy, thriving plants that are ready to brighten your home or garden. That’s why every order is backed by our 30-Day Guarantee. We want you to feel confident in your purchase and proud of your new plant.
We stand behind every plant we sell. If your tropical plant arrives damaged or unhealthy we offer a 30-day health guarantee from the date of delivery. We're happy to make it right, all we ask is that you report the issue within 30 days of delivery.
The sooner you tell us what's going on, the faster we can help.
If you receive a plant that isn't up to our standards, please contact us as soon as possible within 30 days of delivery. Here's what we need:
Email us at info@tropicalplantsofflorida.com or use our contact form, and we'll respond within 24-48 hours to make things right.
Due to the living nature of our products, we cannot accept physical returns. However, if your plant arrives damaged or diseased, we'll provide a replacement or refund within our 30-day guarantee period.
We carefully inspect and package each plant to ensure it arrives in perfect condition, but we understand that issues can occur during shipping.
While our guarantee period is 30 days, we still want to hear from you if you're experiencing issues with your plant. Contact our care team at info@tropicalplantsofflorida.com, and we'll do our best to help you troubleshoot and get your tropical plant thriving.
We may not be able to offer a replacement or refund after 30 days, but we're always here to provide expert advice and support for the life of your plant.
Every plant we send is grown with care and selected with love. We're passionate about bringing the beauty of the tropics into your home, and we're committed to your complete satisfaction. If something isn't right, we'll make it right—that's our promise.
