Shipping Information

At our tropical plant nursery, we understand that your plants are precious cargo. We've perfected our shipping process to ensure every plant arrives healthy, vibrant, and ready to thrive in its new home. Our expert team carefully packages each plant with protective materials and ships them at optimal times to minimize stress during transit.

Every order ships directly from our Florida nursery using FedEx Ground, which we've found to be the most reliable option for getting your plants delivered safely and on time. After testing multiple carriers, FedEx continues to give us the highest success rate and the happiest customers.

We currently ship to all 48 states in the continental United States, excluding California. Our plants are shipped from our nursery to ensure they're fresh and healthy.

Please note: Due to agricultural restrictions, we cannot ship to Hawaii, Alaska, California, or international destinations at this time.

Our shipping rates are calculated based on order total. We offer competitive rates to ensure your plants arrive safely without breaking the bank.

Processing Time: Orders are typically processed and shipped within 1-3 business days. During peak seasons (spring and summer), processing may take up to 7 business days.

Transit Time:

• Ground Shipping: 1-7 business days

You'll receive a tracking number via email as soon as your order ships so you can monitor your plants journey to your doorstep.

Tropical plants are sensitive to cold temperatures. To protect your plants during winter months:

• We monitor weather forecasts for your delivery area
• We highly recommend adding a heat pack to your order if your local temperatures are between 25°F and 38°F for protection during transit.
• We may delay shipments if extreme cold is forecasted

Your plant's health is our priority, and we'd rather delay shipment than risk damage from freezing temperatures.

If your tracking shows delivered but you haven't received your package:

• Check around your property, including porches, garages, and with neighbors
• Verify the shipping address in your order confirmation
• Wait 24 hours as carriers sometimes mark packages delivered early
• Contact the carrier directly using your tracking number

If you still can't locate your package, please contact our customer service team at info@tropicalplantsofflorida.com. We'll help you figure out what's going on.

Our customer service team is here to help with any shipping questions or concerns. We're passionate about plants and committed to ensuring you have a wonderful experience.

Contact us:

• Email: info@tropicalplantsofflorida.com
• Hours: Monday-Friday, 9am-4pm EST

We typically respond to emails within 24-48 hours during business days.